SLIX.IOSupport
One developer, one inbox, usually answered within two working days.
Write to support@slixio.eazi.click. If you send it from the game — About → Support — the version and build number come along automatically, which saves a round trip.
What to put in the mail
- What happened, and what you expected instead.
- Your phone model and Android version.
- The game version, from the About screen.
- The region number, if it happened during a run.
- For anything about money: the Google Play order number from the receipt
Google emailed you in the form
GPA.1234-5678-9012-34567.
Please do not send passwords, card numbers or anything else sensitive. We never need them, and there is nothing in the game they would unlock.
Common problems
I paid and did not get my coins, gems or Remove ads
First, open the game while connected to the internet and let it sit on the main menu for a few seconds. It re-checks Google Play for unfinished purchases at every launch, and this fixes almost every case — including a payment that completed while the app was closed.
If it still has not arrived, mail us the order number and what you bought. We will confirm it with Google and either credit it or back your refund request.
Remove ads is not applied on my new phone
Sign in to Google Play with the same account you bought it on, then launch the game while online. It restores automatically. If it does not, mail us the order number.
Coin and gem balances are a different story — they live in local progress and do not transfer. See the terms, section 8.
My progress is gone
Progress is stored on the device, not in the cloud, so clearing app data, uninstalling or switching phones ends it. We have no server copy to restore — the game deliberately stores nothing about you anywhere else, and this is the price of that.
If progress disappeared without any of those things happening, that is a bug and we want to hear about it: your phone model, Android version, and roughly when it happened.
A rewarded ad will not load, so I cannot continue
Rewarded ads need a connection, and sometimes there is simply no ad available for your region at that moment. Check the connection and try again shortly. If the button is offering a reward and then failing to deliver it, tell us the region number and roughly what time it happened.
An ad was offensive, broken, or would not close
Ad content is served by Google AdMob, not chosen by us. Send a screenshot and anything you can remember about the advertiser and we will report it — that is the channel that actually gets an ad pulled.
How do challenge codes work?
Eight characters, like X7K2-M9QV, encoding the region, the exact
map layout and the score to beat. Type or paste one into the game to play that run yourself.
The decoder fixes the characters people usually mistype, so a 0 for an
O is not fatal. More on the challenge page.
Can I change my advertising consent choice?
In this version, clearing the app’s data from Android settings resets the choice and the consent form appears again at the next launch. Bear in mind that clearing app data also clears your progress. An in-app privacy-options button is planned. You can also stop personalised ads across every app at once in Settings → Privacy → Ads.
How do I delete my data?
See the data deletion page — it lists what exists, where, and how to remove each part.
Is there a cloud save?
Not in this version. It may come in a later update; nothing on this page is a promise that it will.
Feature requests and bugs
Both welcome, at the same address. A concrete report — “region 34, the shooter spawns inside my territory” — is worth ten vague ones, and the difficulty curve has already been rebalanced more than once on the strength of a single good mail.